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The Human Resources Department has responsibility for basic personnel functions of the City of Clearwater. The City Charter provides that there shall be a civil service merit system for classified employees, such system to provide the means to recruit, select, develop and maintain an effective and responsive work force with all appointments based on merit and fitness. The Department also participates in programs for unclassified employees, including recruitment, pay and benefits administration and other personnel program components.

On an operational basis, the Department has four divisions. The Employment division plans, organizes and implements recruitment and selection programs, including a testing program and certification of eligible candidates to operating departments for their final selection. The Pay and Classification Division develops and maintains job classifications, and conducts pay surveys. The Employee Relations Division processes and maintains employee and human resource records, certifies and controls additions, deletions and changes of personnel hires in the payroll/personnel system, coordinates City employee benefit programs, including health insurance, life insurance, recognition programs and reviews and approves disciplinary action requests and processing of employee grievances.