Public Utilities - Water Division

Frequently Asked Questions

• Is my drinking water safe?
• I have questions about my utility bill. Who do I call?
• Why is my water discolored?
• Why do I have low water pressure?
• I've found a leak in my City water service. What should I do?
• How do I get a water meter installed?
• What is a backflow device, and why do I need one?
• Who owns and maintains backflow devices?

Q: Is my drinking water safe?

A: Yes, The City of Clearwater's drinking water meets or exceeds all Federal Water Quality Regulations.

Q: I have questions about my utility bill. Who do I call?

A: You can call (727) 562-4600 or come by in person to our Utility Customer Service Department at 100 S. Myrtle Ave., Clearwater, FL, 33756.

Q: Why is my water discolored?

A: Water supplied by the City of Clearwater meets existing quality standards. Occasionally, water may become discolored due to main flushing, dead-end lines, repairs, etc. Call (727) 562-4600 for assistance.

Q: Why do I have low water pressure?

A: Low water pressure may occur for several reasons, frequently in the customer's own system, such as leaks, closed house valve, water softener/conditioner, etc. Call (727) 562-4600 for assistance.

Q: I've found a leak in my City water service. What should I do?

A: Water Division employees maintain water mains and service lines up to the outlet (customer side) of the meter. To report water leaks call Clearwater Customer Service (727) 562-4600, Monday through Friday, 8:00am-5:00pm. All other times, please call emergency dispatch (727) 462-6633.

Q: How do I get a water meter installed?

A: You can call (727) 562-4600 or come by in person to our Utility Customer Service Department at 100 S. Myrtle Ave., Clearwater, FL, 33756.

Q: What is a backflow device, and why do I need one?

A: A backflow device stops water from traveling backwards, caused by Backpressure (higher pressure on the customer side of the meter) or Backsiphonage (low pressure on the City side of the meter). Backflow devices are required by City Ordinance and Federal regulation where a potential hazard exists (on the customer side of the meter) which could cause contaminants to come into contact with the city water supply. Some examples of potential hazards are: chemical injection, chemical manufacturing and handling, gasoline storage, exterminators, food preparation, automatic car washes, greenhouses and nurseries, laboratories, irrigation systems, swimming pools, but there are many more not listed here.

Q: Who owns and maintains backflow devices?

A: All backflow devices are installed, owned and maintained by the City of Clearwater. They are tested and certified annually by City of Clearwater Personnel.