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Clearwater Cautions Consumers about Water Testing & Service Line Repair Sales Pitches

10/9/2013 4:17:46 PM

Contact: Clearwater Public Utilities, (727) 562-4960

For Immediate Release

Oct. 9, 2013

Clearwater Cautions Consumers about Water Testing & Service Line Repair Sales Pitches

CLEARWATER, Fla. -- The City of Clearwater would like to warn its residents that companies promoting water testing and service line maintenance to individual homes are not associated with the City of Clearwater. Private, for-profit water testing companies have been approaching homeowners in Clearwater and throughout Pinellas County, informing them about a Water Line Protection Program, service line maintenance, and repairs. In the past, companies also have made claims to be able to improve the quality and safety of tap water. All water supplied by the City of Clearwater meets or exceeds all federal and state standards for safe drinking water.

The city does not endorse any private water companies, nor does the city's water require additional testing or filtering. Clearwater Public Utilities has stringent processes including water sampling to ensure water quality. Residents are urged to exercise caution if any company offers you a free gift with demonstration, makes claims or generalizations concerning water contamination, or adds a coagulant - or thickener - to your water to solidify harmless minerals. For more information, call Clearwater Customer Service at (727) 562-4600.

Numerous water testing companies have been reported to the Better Business Bureau due to a pattern of complaints regarding high-pressure sales tactics and misleading selling practices. If you’re approached by a water testing company, be sure to look them up at the Better Business Bureau website www.bbb.org before doing business with them.

Residents who feel they have been misled in any way should contact the Attorney General’s Office: Economic Crimes, 3507 Frontage Rd. Suite 200, Tampa, Fla. 33607. For more information, contact the State Attorney General’s Office at (813) 287-7900.

Clearwater’s Consumer Confidence/Water Quality Report is mailed to each homeowner annually, and the current report is available online at www.myclearwater.com.

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