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Clearwater Customer Service

Customer Service Home

About CCS

Utility Bill Payment Options
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Sunshine Lines Newsletter

View or Pay Your Utility Bill Online

Sign up for Paperless Billing

Unenroll from Paperless Billing

Mission Statement

Organizational Chart

Frequently Asked Questions

Contact Customer Service

Go Paperless

The City of Clearwater now offers paperless utility billing. It's easy, convenient, and environmentally friendly. After registering online, we'll notify you by e-mail each month when your bill is ready to view online. You will have access to your bill 24 hours a day, 7 days a week from wherever you are and will be able to view past bills. To register, visit our paperless sign-up page. If you have questions, please call (727) 562-4600.

Welcome to Clearwater Customer Service!

Clearwater Customer Service (CCS) is responsible for delivering quality services in the area of utility billing and customer support, including customer contact (telephone and walk-in); payment processing/cashiering; credit/collections; meter reading; and billing. CCS provides customer service for all 7 City of Clearwater utilities (water, sewer, reclaimed water, solid waste, recycling, stormwater, and gas - natural and propane).

Each month CCS is responsible for reading some 65,000 meters, billing over 49,000 accounts, responding to over 9,700 customer telephone calls, and processing some 8,100 payments by customers who come to our lobby or drive-in facility.

We hope that you find our Web pages useful and informative. In the coming months we will be presenting additional information and providing more online transactions to assist customers with City Of Clearwater utility services. We invite you to contact us with any suggestions that you may have.

Thank you!